IT Implementation Engineer I

Omaha, NE

Full Time

Technology (SMB Solutions)

Experienced

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and services our customers throughout the continental United States and Canada.

Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

We have a generous benefits package for our regular full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
Utilize our company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.

POSITION SUMMARY

The IT Implementation Engineer I is an entry-to-mid-level technical role supporting clients across various industries, including financial services, healthcare, SMB, and more. This position focuses on executing defined project implementation tasks and completing technical deliverables through an agreed upon scope of work as part of a larger project team. This role will collaborate closely with other engineers, client account specialists, and project management teams to provide on-time, high-quality project delivery while continuing to build technical and project execution skills in preparation for advancement to higher-level engineering roles.

ESSENTIAL RESPONSIBILITIES

The execution of projects tasks through the understanding of quoted solutions designed to achieve the client’s desired outcomes, and identifying and resolving problems as they arise
Acts as a resource for other IT staff as needed, while ensuring customer needs and project efforts are fulfilled
Staging and testing equipment for installs
Providing remote support for remote installations
Providing phone support for Field Service Technicians performing on-site installations
Participating in calls and meetings regarding technical project deliverables and due-dates
Communicating ongoing project status related to assigned tasks with project management
Occasional travel to customer locations and performing systems installation within the Greater Omaha area
Meet all attendance requirements

REQUIREMENTS

Minimum of 2 years’ hands-on experience supporting technical implementations, projects, or customer environments
Minimum of of 2 years’ experience in the following categories:
- Local and wide area networking including networking equipment
- Windows Server and Desktop operating systems
- Computer hardware, including desktop and laptop computers and servers
Ability to periodically work evenings and/or weekends
KNOWLEDGE/SKILLS/ABILITIES
- Server Technologies
- Workstations and End-User Computing
- Networking Fundamentals (TCP/IP, DNS, DHCP, VLANs, basic firewall concepts, switching and wireless networking
- Cloud and Hosted Solutions (Office 365, Azure, Google Workspace, AWS, etc.)
- Storage Solutions SAN, NAS, etc.
- Virtualization experience (VMware, Hyper-V)
- Backup & Disaster Recovery (preferred product experience – Axcient, Datto, VEEAM, etc.)
- Troubleshooting & Problem Resolution
- Security Fundamentals
- Documentation, Listening, and Communication

PREFERRED SKILLS/EXPERIENCE

Bachelor’s degree in Information Technology or a related field

PHYSICAL DEMANDS

Occasionally, lift up to 50 lbs, placing on benches and shelves and in client environments
Seldom, lift more than 50 lbs (requires two people)
- Extended Use of Computer Monitor
- General Office Environment
- Ability to Adjust Focus or Pivot to other tasks
- Using both hands
- Hand-to-Eye Coordination / Motor Skills
- Hearing, Kneeling, Pulling, Pushing, Sitting, Standing, Talking, Twisting / Turning, Typing, Walking, Close vision, Color perception, Depth perception

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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IT Implementation Engineer I

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