Sales Operations Manager

Remote

Full Time

Sales

Experienced

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Illinois, Minnesota, Maryland, Hawaii, and New York.

POSITION SUMMARY
As a Sales Operations Manager, you will play a critical role in optimizing sales processes, enhancing productivity, and ensuring the seamless execution of sales strategies. You will collaborate with the sales team, marketing, finance, and other departments to support and drive sales performance.

Responsible for modeling, documenting, analyzing, and designing the sales department’s business processes. Oversee the implementation of process improvements within the Sales department. Manage, coach, and set direction for a team of sales administrators in their roles.

ESSENTIAL RESPONSIBILITIES

Sales Process Optimization: Analyze and improve sales processes to increase efficiency and effectiveness. Implement best practices and tools to streamline workflows.
Data Management: Oversee the management and integrity of sales data. Ensure accurate and timely reporting of sales metrics and KPIs.
CRM Management: Manage and optimize the use of CRM systems. Ensure the sales team is effectively utilizing CRM tools to track and manage customer interactions.
Sales Training and Support: Provide training and support to the sales team on processes, tools, and best practices. Develop and deliver training programs to enhance sales skills and knowledge.
Cross-Functional Collaboration: Work closely with marketing, finance, and other departments to align sales strategies with overall business objectives. Facilitate communication and collaboration across teams.
Performance Analysis: Conduct regular analysis of sales performance data to identify trends, opportunities, and areas for improvement. Provide actionable insights to sales leadership.
Reporting and Analytics: Develop and maintain dashboards and reports to provide visibility into sales performance. Present findings and recommendations to senior management.
Assist Marketing team in determining customer outreach methods

Management of Staff

Plan, direct, and coordinate the efforts of Sales Administrators toward attainment of goals and objectives.

Develop staff

Provide advice and guidance to staff regarding client relationships and projects.
Identify developmental and growth opportunities for staff members.
Ensure appropriate training is provided to staff.
Provide coaching, communication, feedback and completes formal performance appraisals for each assigned staff member.
Participate in the selection process for new employees to ensure adequate staffing.
Develop and maintain an environment that is optimal for employee productivity, employee engagement and job satisfaction.
Coordinate with Manager and the People Department to determine appropriate disciplinary actions for performance conduct quality attendance or other actions that are deemed inappropriate or non-productive.
Measure and constantly adjust activities to increase productivity and efficiency for staff and processes.
- Set and achieve key performance measures
- Balance resources to workload and provide recommendations to adjust
- Perform special projects as needed
- Establish and manage significant department budgets and assets for department

REQUIREMENTS
Education/ Experience

Minimum of 3 years’ experience in sales operations, sales management, or a similar role.
Strong analytical skills and proficiency in data analysis and reporting
Ability to manage multiple projects and priorities in a fast-paced environment

Knowledge, Skills, and Abilities

Strong leadership skills to evaluate ongoing sales team performance and provide training and coaching when necessary
Communication skills for effective verbal and written communications with sales teams, operations specialists, collaborating departments and upper management
Strong organizational skills and attention to detail
Analytical and critical thinking skills to identify opportunities for sales process improvements and develop and implement new strategies
Financial skills and business acumen to understand sales profitability and opportunities
Technology skills to utilize applications including HubSpot, Microsoft Office, including Excel and PowerPoint
Research and reporting skills to analyze sales data and consumer trends

PREFERRED EDUATION/EXPERIENCE/SKILLS

Bachelor’s degree in business administration, Marketing, or a related field

PHYSICAL & MENTAL REQUIREMENTS

Sit Frequently at a desk
Frequent fine hand and finger movements (keyboard, writing, mouse movement)
Continual close visual acuity for reading
Hearing and Speaking for communication within and outside of company.
May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
Mental Requirements – must be able to consistently:
- Learn new tasks,
- Remember Processes,
- Maintain focus,
- Complete tasks independently
- Make timely decisions in the context of a workflow,
- Ability to communicate effectively,
- Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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Sales Operations Manager

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