Electromechanical Technical Support Representative

Omaha, NE

Full Time

Field Operations

Entry Level

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.

POSITION SUMMARY
The Electromechanical Technical Support Representative provides remote technical support to field technicians, assisting with troubleshooting and resolving issues across a wide range of electromechanical devices.

ESSENTIAL RESPONSIBILITIES

Provide prompt and professional technical support to field technicians via phone.
Assist with troubleshooting equipment issues and offer effective solutions to ensure timely customer issue resolution.
Maintain accurate and detailed records of technician interactions, equipment issues, parts requirements, and customer communications.
Develop and foster strong working relationships with field technicians to promote long-term success and service excellence.
Read and interpret mechanical schematics and wiring diagrams to support troubleshooting efforts.

REQUIREMENTS

Minimum of one (1) year of experience in the field of printer/copier/ electro-mechanical devices repair
Basic knowledge of Windows operating systems and Microsoft Office applications
Strong mechanical and electronic aptitude
Strong written and verbal communication skills
Ability to effectively multitasks and prioritize task
Strong organizational skills with attention to detail
Ability to work both independently and collaboratively across departments
Ability to earn manufacture product certification through assigned training programs
Regular and consistent attendance

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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Electromechanical Technical Support Representative

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