Tier 1 Helpdesk Technician

Remote

Full Time

Technology - Helpdesk

Experienced

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact. 

We have a generous benefits package for our benefits-eligible employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account; Additional benefits available are dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage..
Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
Utilize our company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from California, Maryland, Minnesota, Colorado, Washington, New York, Maine, Illinois, or New Jersey.

POSITION SUMMARY

The Tier 1 Helpdesk Technicians perform technical support duties for our customer environments. This role is based out of our Network Operation Center in Omaha, NE. This position plays a key role working directly with clients providing support activities including remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration of drivers and settings on corporate computing devices and printers. 

ESSENTIAL RESPONSIBILITIES:

Troubleshoot and maintain servers, workstations, networking equipment and software applications maintaining a customer first focus 
Provide technical support services to customers using over the phone software 
Provide first in class customer service experiences 
Monitoring of customer system environments and functions 
Escalate appropriate technical issues in a timely manner  
Participate in the on-call rotation 
Meet all attendance requirements 
Other duties as assigned

REQUIREMENTS:

High School Diploma or equivalent
1+ year(s) work experience in a customer focused IT Help Desk position
Proven ability to trouble shoot and maintain servers, workstations, networking equipment and Microsoft Windows 10 software applications
Proven Active Directory experience
Willing to work Mon-Fri 8am-5pm with a rotating on-call and holiday schedule

PHYSICAL/MENTAL REQUIREMENTS

Sit Frequently at a desk
Frequent fine hand and finger movements (keyboard, writing, mouse movement)
Continual close visual acuity for reading
Hearing and Speaking for communication within and outside of company.
May be required to lift/push/pull up to 70 pounds for set up/movement of office equipment,
Mental Requirements – must be able to consistently:
- - Learn new tasks,
  - Remember Processes,
  - Maintain focus,
  - Complete tasks independently
  - Make timely decisions in the context of a workflow,
  - Ability to communicate effectively,
  - Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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Tier 1 Helpdesk Technician

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