Tier 2 Helpdesk Technician

Remote

Full Time

Help Desk (Support Services)

Experienced

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, New York, Hawaii, Illinois, or New Jersey.

POSITION SUMMARY
The Tier 2 Help Desk Technician performs technical support for our client environments and is based out of Secur-Serv's Network Operation Center in Omaha, NE.

ESSENTIAL RESPONSIBILITIES

Supports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration or drivers and settings on personal computing devices and printers.
Troubleshoot and maintain servers, workstations, networking equipment and software applications.
Provide technical support services to clients using over the phone software
Monitoring of client system environments and functions
Escalate appropriate technical issues in a timely manner
Participate in the on-call rotation
Meets all attendance requirements
Other duties assigned

REQUIREMENTS

High School Diploma or equivalent
Minimum of 2 years of IT experience
Mobile Phone Support
Microsoft Windows 7 and 10
Office 365
Active Directory Experience
Remote Desktop Services
Remote Troubleshooting / Help Desk Experience
Working with Networking Equipment
Customer First-Focus
Exceptional communication skills with customers and coworkers
Valid Driver's License
A quick learner in a fast-paced environment
Outgoing and Energetic with a positive attitude
An understanding, and ability to use computers
Ability to work both as an individual and as a team member
Ability to multitask

PREFERRED SKILLS/EXPERIENCE

Light Serve experience

PHYSICAL/MENTAL REQUIREMENTS

Sit Frequently at a desk
Frequent fine hand and finger movements (keyboard, writing, mouse movement)
Continual close visual acuity for reading
Hear and speak to communicate effectively within and outside of company
May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
Mental Requirements – must be able to consistently:
- Learn new tasks
- Remember processes
- Maintain focus
- Complete tasks independently
- Make timely decisions in the context of a workflow
- Ability to communicate effectively
- Able to adhere to process protocol in a timely manner
- Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Secur-Serv Drug & Alcohol Use Policy

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Tier 2 Helpdesk Technician

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